Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Shipping Destinations

AutoProblemSolver proudly ships to customers across the United States, Canada, and Australia.

Order Processing Time

All orders are processed within 1–3 business days.

During peak seasons, holidays, promotional events, or periods of high order volume, processing times may extend up to 5 business days.

Please note that order processing time is separate from shipping time.

Estimated Shipping Time

United States: 6–10 business days

Canada: 7–12 business days

Australia: 7–12 business days

Delivery times are estimates only and begin once your order has been shipped, not when the order is placed.

Actual delivery times may vary due to customs processing, weather conditions, carrier delays, holidays, incorrect shipping information, or other circumstances beyond our control.

Free Shipping

We offer free standard shipping on eligible orders. Any applicable shipping promotions will be clearly displayed during checkout.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information is typically available within 24–48 hours after shipment. Please allow additional time for tracking updates to appear within the carrier's system.

Order Tracking

Customers can track their orders using the tracking number provided in the shipping confirmation email. If you experience any issues accessing tracking information, please contact our support team for assistance.

Customs, Duties, and Taxes

Orders shipped to Canada and Australia may be subject to customs duties, import taxes, or other fees imposed by local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping costs unless otherwise stated.

Delayed, Lost, or Damaged Packages

If your order has not arrived within 30 business days after shipment, please contact our support team and we will investigate the issue with the carrier.

If a package is confirmed lost during transit, we will offer either a replacement or a full refund.

If your order arrives damaged, please contact us within 7 days of delivery and include clear photos showing the damage. Once verified, we will provide a replacement at no additional cost.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

AutoProblemSolver is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided during checkout.

If you have any questions regarding shipping, order tracking, or delivery updates, please contact our support team:

Email: support@autoproblemsolver.com

Our customer support team aims to respond to all inquiries within 24 hours.

At AutoProblemSolver, we are committed to providing a smooth, reliable, and transparent delivery experience. We appreciate your trust and look forward to helping make every drive smarter, safer, and more convenient.