Refund policy
REFUND POLICY
Last Updated: June 2026
At AutoProblemSolver, customer satisfaction is important to us. If there is an issue with your order, we are committed to working with you to find a fair solution.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery at support@autoproblemsolver.com.
To help us resolve the issue quickly, please include:
• Your order number
• A brief description of the issue
• Clear photos showing the product and the problem
Once reviewed and approved, we will provide either a replacement or a full refund at no additional cost.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After an order has entered processing or has been shipped, it can no longer be canceled.
Returns
Due to the nature of our products and fulfillment process, we do not accept returns for:
• Change of mind
• Ordering the wrong item
• No longer wanting the product
• Incorrect purchases made by the customer
Please review product descriptions carefully before placing your order.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Personal care products
• Perishable goods
• Hazardous materials, flammable liquids, or gases
Exchanges
We currently do not offer direct product exchanges.
If you receive a damaged, defective, or incorrect item, we may provide a replacement when appropriate.
Lost Packages
If your package is confirmed lost in transit by the carrier, we will offer either a replacement shipment or a full refund.
Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Please allow up to 10 business days for the refund to appear on your account, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
European Union Customers
If your order is delivered to a country within the European Union, you may have additional consumer rights under applicable laws, including a 14-day cooling-off period where required.
To qualify, items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Contact Us
If you have any questions regarding this Refund Policy, please contact our support team:
Email: support@autoproblemsolver.com
Our team aims to respond to all inquiries within 24 hours.
AutoProblemSolver is committed to providing a reliable shopping experience and resolving customer concerns fairly and efficiently.